FAQ's

 

How do I place an order?

Click the Email button under the product(s) you’d like. We’ll confirm availability and help ensure it’s the right product for your needs.

Do you ship?

Yes, we ship most products. However, some items cannot be shipped due to freshness concerns.

Are your products 100% natural?

Yes! All of our products are 100% natural — sourced straight from the earth with no synthetic or man-made ingredients.

Do you offer exchanges?

No. We do not offer exchanges. Please review your invoice carefully before completing payment.

Do you offer refunds?

No. Refunds are not available — no exceptions.

Do you accept returns?

No. For health and sanitation reasons, we cannot accept returns once products leave our facility.

Do you offer seasonal bundles?

Yes! We offer seasonal bundles tailored to your needs. For example, our winter bundle includes immune-supporting products to help keep you strong all season long.

What is the processing and shipping time?

• Processing: 3–7 business days after your order is confirmed (an invoice will be emailed — check your spam folder).

• Shipping: 5–7 business days after your invoice is paid in full.

Are your products safe for pregnant women?

If you are pregnant or nursing, please consult your healthcare provider before using our products.

Are your products safe for children?

Some products may be suitable for children, depending on age and needs. Always consult a pediatrician before giving herbal products to children